Storage Options, Fees & Policies

Storage Options, Fees & Policies

Delivery Radius (150 miles)
We only deliver within 150 mile radius from our NY/LA/SF branches. If your final destination is outside this radius, you will need to make arrangements (at your own cost) to pick up your items yourself or by a different moving company.

Storage at Pick Up City
1 month of FREE storage is included (count starts on the pick up date | count also includes storage in transit time). Once your free storage has expired, the monthly storage fee is $0.63 per cubic foot, per month, plus tax (min $150/month). Charge is prorated at a daily rate based on a 30 day cycle. For delivery time frame please read our policy in the link below "Delivery Time Frame Calculator & Policy". (free storage applies for long distance jobs only).

Storage at Destination City (SAD)
For a one time transfer fee ($250 min - $500 max; based on $1 per cubic foot) your items will be transferred and stored at your destination city. Upon your signed request, items will be delivered to you within 5 DAYS from your earliest requested delivery date - GUARANTEED. 1 month FREE storage included (count starts on the pick up date | count also includes storage in transit time) & the monthly charge is the same as "storage at pick up city". Important: Keep in mind that it takes 7 to 15 days from your PU date for your shipment to arrive to Destination storage.

Default Storage Location
All storage jobs, by default, stay at pick up city (although CNYX reserves the right to store goods at destination storage).

When Ready for Delivery
When ready for delivery, please contact our office at least 15 days in advance to fill out a 'Storage release form'. Before filling out the form please use the following link: Out Of Storage Delivery Calculator & Policy. This calculator will assist you in best determining your preferred EDD (earliest delivery date), and understand our delivery policy. Indicate your preferred EDD on the 'Storage release form'. Last charged date for storage: If stored at the pick up city, your EDD will be your last charged date for storage. If stored at the destination city, your actual delivery date will be your last charged date.

Accessing Storage
Since we are not a self storage, every time a client wants to access his items, he needs to make an appointment with our local branch and to be accompanied by one or two of our crew members. For this reason, an hourly fee of $30 (min 2 hours) will be charged to gain access to stored items.

Storage Payments
Storage payments can be made by credit card only and are billed on the 28th of each month for the previous month. For example, the last few days of April and the full month of May will be charged on May 28th. However, we will prorate according to the actual days occupied when entering and leaving storage, as explained above. Storage balance is separate from the move balance and must be paid in full before released from storage. A $15 late fee per month is imposed on late payments. A $20 fee is imposed on any instrument of payment returned unpaid. Annual increase of 7% will be added to monthly storage fee every 12 month cycle counting from your pick up date. If storage is unpaid for 3 months, items will be auctioned.

Rights and Responsibilities
Credit Card Agreement
Arbitration Program
Terms and Conditions
Delivery Policies
Potential Charges
Wrapping, Packing & Unpacking Charges
Payment Policy & Important Info
Third Party Instructions

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