payment info & more

Payment Policy & Important Info

Payment policy: At least 50% of the total contract amount must be paid at pick up. We accept Visa, MasterCard, Discover, Cash, Wire Transfer or Direct deposit (NO AMEX). Upon delivery day, cash or credit card will be accepted. If you wish to pay your balance by Wire transfer or Direct deposit, payment must be arranged with our office prior to your delivery date and during our business hours. Balance must be paid in full prior to unloading of shipment. If billed, full payment must be received prior to delivery. Storage charges can be paid by credit card only.

Assembly / disassembly guidelines: When necessary WE WILL disassemble & reassemble simple standard household items like desks, table tops, tv stands, furniture legs, beds/bed frames/bed canopies, wall units, tables, futons, dresser mirrors, shelves, lamps, etc. WE DO NOT disassemble & reassemble baby cribs, exercise machines, pool tables, complex metal racks, complex wall units, bunk beds, trampolines, jungle gyms, complex shelving units, window a/c units, etc. We do not disconnect or connect water/gas pipes, track lighting, lighting fixtures or electricity wires. For items requiring special set of skills (grand pianos, pool tables, etc.) it is the customer's responsibility to arrange for a specialty company to disassemble and have them ready to be transported. PARTICLE BOARD ITEMS - these items tend not to withstand long distance trips, we will disassemble basic items upon client request, but will not re-assemble or be liable for damages to such items. Note that we only reassemble items we originally disassembled.

Dis-assembly of TV wall mounts, & washers/dryers: It is the customer's responsibility to disassemble and remove wall mounted TV's and mounts. Washers/dryers water hoses and dryer vents must be disconnected prior to pick up. In case our help is required on move day we will do so, but we will not be held responsible for damages to items or property.

Drawers, dressers & cabinets: Drawers, dressers & cabinets should be emptied to prevent furniture damage due to stress of weight.

1. We cannot move perishables or live plants.
2. Motorcycles/Generator gas tanks, etc. must be emptied.
3. To avoid leakage, Liquids, Detergents & Corrosives, can't be moved unless sealed tightly in sturdy containers.
4. We cannot move flammables, propane tanks, paint, loose gas tanks, fire extinguishers, sprays, lighter fluid, corrosives, firearms, ammunition, explosives, etc.
5. Certain furniture items are difficult to maneuver through some spaces. If you wish to proceed with moving such items, you will be asked to sign a waiver & take sole responsibility for damage to said items and/or property.

Valuables / Portable electronics: these articles should be carried by you personally - Medication, money, jewelry, credit cards, important docs, smart/cell phones, etc. Please also carry with you tablets, laptops, game consoles, cameras & any other items of this nature.

Floors / walls / Elevator protection: Please notify us in advance of any special needs for flooring & wall protection so our crew can work without potentially damaging the premises. As for elevators, please have your building protect it prior to our arrival. CNYX will not be held responsible for any damage that occurs out of the customer failing to alert us in advance of any special needs. Floor/wall claim compensation will be assessed per specific dent or scratch. No full floor/wall repair or replacement (single room or more) will be covered.

Your Rights and Responsibilities when you move: For detailed information regarding Federal Regulations on household goods, dispute settlement program, customer complaint and inquiry handling procedures, please go to: Consumer Rights and Responsibilities

Rights and Responsibilities
Credit Card Agreement
Arbitration Program
Terms and Conditions
Delivery Policies
Storage Policies
Potential Charges
Wrapping, Packing & Unpacking Charges
Third Party Instructions

Back to CNYX Policies Main Page

Storage Locations

Los Angeles
5698 Bandini Blvd B.
Bell, CA 90201
P: 888-680-7200 Ext. 102
San Francisco
745 85th Ave
Suite L. Oakland, CA 94621
P: 888-680-7200 Ext. 135
New York
210 Meadowlands Pkwy d,
Secaucus, NJ 07094
P: 888-680-7200 Ext. 131

Business Hours(PST)

Monday: 8am - 4pm
Tuesday: 8am - 4pm
Wednesday: 8am - 4pm
Thursday: 8am - 4pm
Friday: 8am - 4pm
Saturday: Closed
Sunday: Closed
Shannon L.
Shannon L.
Jan 5, 2024

Movers who packed my things up in NY were great. I was also very impressed with how clear everything was, how fast the move coordinator Eric was with getting back to me. Read more testimonials

Danielle Francisco
Feb 11, 2024

Terrific experience with Andres and his team. They were quick, efficient and very knowledgeable. Read more testimonials

Ria B.
Ria B.
Jan 10, 2024

Everything went smoothly with CA-NY Express Movers. They packed up my apt in NYC in no time, put it into storage for me while we found our new house. Read more testimonials

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