moving your vehicle – delivery

Moving Your Vehicle – Delivery

Your vehicle has arrived, what’s next.

cross country movers

Moving Your Vehicle - Delivery

Congratulations! Your vehicle has arrived and you are now ready to accept it. There are some factors you need to consider and learn as you prepare to receive your vehicle from the car carrier who moved it for you.

Learn the important aspects of receiving your car from the transport company.Meeting the Carrier
Be on time to meet your car carrier. Keep in mind that any delays may affect other customers awaiting for pickup or delivery.

Be sure that the meeting spot is clearly defined and easy to access for both you and the carrier. As explained before, you must set a meeting point that can accommodate the size and maneuvering restrictions of the truck.

Accepting the Car
When your car arrives, take the time to perform a slow, methodical inspection of the vehicle. Have your damage documentation and a copy of the original inspection pickup report in hand.

As you inspect the car, look for any cosmetic and mechanical damage that was not noted in the original report. Make sure you inspect underneath the vehicle as well. If there is any damage not on the original inspection report, note each incident of damage as exceptions and be sure the driver signs it.

Use photos to documents the additional damage. You will be able to use these photos as evidence to support your claim. If the vehicle cannot be inspected properly due to weather or lighting conditions, do not accept it.

If You Detect New Damage
Car shipping is considered safe and wary free as the majority of vehicles are shipped with out incident or damage. However, damage does sometimes occur and it is important to understand and be familiar with the process of receiving compensation for damages.

If damage occurs, note all damage on your inspection report and have the driver sign on it. Then contact your car shipping company. Your car shipping company should then work with you to reimburse you for confirmed damage done to your car.

If for any reason you think that you were not treated properly by your car shipping company, try to work it out with the company directly.
Most companies will work quickly to help resolve any issues.

If your attempts to work with your company fail, file a complaint with the Better Business Bureau. In addition, contact The U.S. Department of Transportation (US DOT).

Storage Locations

Los Angeles
5698 Bandini Blvd B.
Bell, CA 90201
P: 888-680-7200 Ext. 102
San Francisco
745 85th Ave
Suite L. Oakland, CA 94621
P: 888-680-7200 Ext. 135
New York
210 Meadowlands Pkwy d,
Secaucus, NJ 07094
P: 888-680-7200 Ext. 131

Business Hours(PST)

Monday: 8am - 4pm
Tuesday: 8am - 4pm
Wednesday: 8am - 4pm
Thursday: 8am - 4pm
Friday: 8am - 4pm
Saturday: Closed
Sunday: Closed
Shannon L.
Shannon L.
Jan 5, 2024

Movers who packed my things up in NY were great. I was also very impressed with how clear everything was, how fast the move coordinator Eric was with getting back to me. Read more testimonials

Danielle Francisco
Feb 11, 2024

Terrific experience with Andres and his team. They were quick, efficient and very knowledgeable. Read more testimonials

Ria B.
Ria B.
Jan 10, 2024

Everything went smoothly with CA-NY Express Movers. They packed up my apt in NYC in no time, put it into storage for me while we found our new house. Read more testimonials

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