Your vehicle has arrived, what’s next.
Moving Your Vehicle - Delivery
Congratulations! Your vehicle has arrived and you are now ready to accept it. There are some factors you need to consider and learn as you prepare to receive your vehicle from the car carrier who moved it for you.
Meeting the Carrier
Be sure that the meeting spot is clearly defined and easy to access for both you and the carrier. As explained before, you must set a meeting point that can accommodate the size and maneuvering restrictions of the truck.
Accepting the Car
As you inspect the car, look for any cosmetic and mechanical damage that was not noted in the original report. Make sure you inspect underneath the vehicle as well. If there is any damage not on the original inspection report, note each incident of damage as exceptions and be sure the driver signs it.
Use photos to documents the additional damage. You will be able to use these photos as evidence to support your claim. If the vehicle cannot be inspected properly due to weather or lighting conditions, do not accept it.
If You Detect New Damage
If damage occurs, note all damage on your inspection report and have the driver sign on it. Then contact your car shipping company. Your car shipping company should then work with you to reimburse you for confirmed damage done to your car.
If your attempts to work with your company fail, file a complaint with the Better Business Bureau. In addition, contact The U.S. Department of Transportation (US DOT).