What the American Moving and Storage
Association program created to protect you
The Homeowner's Dilemma
For anyone planning a local or long distance move, the prospect of hiring the solid, reputable, and dependable service provider can be a daunting one. Moving is not something we do every day, and as a result it can be difficult to know the right one to call. Shady, fly by night operators and con artists are plentiful in the moving industry, and hiring the wrong company could very easily leave you with more problems than you initially started out with.
The Industry Solution
In 2009, the American Moving and Storage Association launched a program designed to protect consumers by providing accountability and certification on the part of member relocation and transportation providers. This program is known as ProMover, and is set up to eliminate imposters and rogue operators by providing reliable, trustworthy recommendations for moving projects small and large.
The Mover's Commitment
Moving companies desiring to become a ProMover provider are required to pass an annual criminal background check, be properly licensed by the Federal Motor Carrier Safety Administration, and pledge to abide by the ethical standards required by the program, such as truth in advertising, and all business transactions with customers and clients.
Movers are also required to maintain a minimum of a Satisfactory rating with the Better Business Bureau. The ProMover logo may be prominently displayed on all vehicles for any company adhering to these guidelines. Membership is not permanent, however, and providers may be placed on probation and subsequently expelled from the program if any discrepancies in the operational standards become evident.
The ProMover Code Of Ethics is as follows:
What It All Means
The ProMover program is designed to provide peace of mind for homeowners planning a move by not only promoting the highest ethical practices in the moving industry, but also by working with state and federal governments to provide a measurable state of quality as well as eliminating the risk of hiring unqualified, inexperienced, incompetent, or fraudulent parties. The ProMover program also provides assistance with obtaining estimates, packing tips, and fostering a better understanding of valuation and insurance.