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FAQ


Charges & Billing

1. Do you have hidden costs?
2. What's included in my price?
3. Do you have a minimum charge?
4. What type of payments do you accept?
5. Is valuation (moving insurance) necessary?
6. Do I have to pay to have items disassembled/reassembled?
7. Is there a fee to change my pick up date or time?
8. Do you charge extra for weekend moves?
9. My company is paying for my move. How do they pay?
10. How much do I pay at pick up?
11. When is my balance due?
12. Should I tip my movers?
13. Can someone else pay for my move?
14. Can I use a different credit card other than my own?
15. My box count has changed since I received and signed my quote. Do I have to pay the same amount as my reservation quote when I signed?

Scheduling

1. How far in advance should I schedule my move?
2. Are you open seven days a week?
3. How long will it take for my items to arrive?
4. Can I change my move date after I make a reservation? Is there a fee involved?

Pre Move Preparations

1. How do I get boxes and moving supplies ahead of my move date?
2. Do I need to wrap my furniture items?
3. Can I leave clothing in my dresser drawers?
4. What do I need to do to prepare my appliances/TV for the move?
5. Will you move my plants?
6. Are there any items that you can not move?
7. What can I do to ensure that my belongings end up in the correct room during delivery?
8. How will the movers know what items to take and what to leave behind?

Moving Day

1. If I can't be there on my moving day, can someone else be there in my place to sign for the pick up?
2. What if I haven't finished packing by my scheduled moving day?
3. I have a few prized possessions that I need treated with extra care. How can I guarantee this?
4. How do you keep track of my items?
5. Is it possible to move during inclement weather?
6. How are my items separated from other people's items on the truck during the cross country portion of the move?

Storage & Delivery

1. I have not found a new apartment yet. Can I keep my items in storage past your 30 days free offer?

If you have a questions that doesn't appear on this page, please feel free to contact us and we will get back to you as soon as possible with an answer.










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California New York Express on The New York Times

AMSA - American Moving And Storage Association

AMSA: Moving America Professionally - ProMover.org

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