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Storage & Delivery


1. Can I keep items in storage past your "30 days free" storage offer?
2. When will I get my delivery?
3. How can I find out the status of my shipment?

1. Can I keep items in storage past your "30 days free" storage offer?
Yes, you can store your items as long as you need. But keep in mind that there is a daily fee involved once your "30 days free" are over. For your convenience we offer storage at our LA, NY, and SF facilities.

2. When will I get my delivery?
Once your shipment has arrived at our facility, you will be contacted by the dispatch office to schedule a delivery date and time. We are unable to pre-schedule deliveries while the shipment is in transit. If you would like to pre-schedule a delivery, you may purchase a "guaranteed delivery date" service at the time of booking your move.

3. How can I find out the status of my shipment?
Once your shipment is in transit, you will receive daily "shipment status" emails (only Mon to Fri) - informing you of your shipment location. You can also email/call our customer service department for updates. Please keep in mind that it might take few days after pick up to start receiving email updates.

See more of our FAQ:
Charges & Billing
Scheduling
Pre Move Preparations
Moving Day
Additional Service
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If you have a question that doesn't appear on this page, feel free to contact us and we will get back to you with an answer as soon as possible.










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