Long Distance Movers

Long Distance Moving Company: Getting Excellent Services from O’Neil Moving Systems

Hoover’s Inc has listed O’Neil Moving Systems Inc as the top moving company by sales in 2008 with estimated sales close to $21M. Hoover’s Inc is a Dun and Bradstreet Corporation, an international leader in providing business information, statistics, database, and research services from more than 200 countries. This information confirms how O’Neil Relocation worked successfully with more than 200 Fortune 500 companies since it was established in 1947.

Working with United Van Lines as their world-wide agent, O’Neil Moving Systems makes use of a network of more than 500 domestic and 400 international service providers spread over 6 continents to offer professional, high-quality and on-time relocation services.

The Importance of Communications

The high level of competitiveness in today’s business world demands a new level of services from all facets of the business and this can also be translated to the relocation process. This demand requires more cost-effective measures that can save time and money as well as reducing the stress involved in the complicated relocation process that only qualified long distance moving company such as O’Neil Moving Systems can perform.

An integral part of this system is the emphasis provided on the importance of proper communication, coordination and reporting between the client and the relocation company. The service provider should provide an accurate, consistent and on-time communication system to its client to ensure a successful relocation process to take place.

Relocation Services Offered

O’Neil Moving Systems Inc provides various relocation services and solutions that cater to the needs of their clients and exceed their expectations. These services include:

• International Moving - O’Neil Moving Systems has an International Division that caters to the needs of people moving to or being repatriated from an overseas assignment anywhere in the world. O’Neil maintains relationship with an international network of agents and trading partners at several ports of entries across the globe either through air or sea routing.
• Corporate Relocations - O’Neil Moving Systems provides time saving and cost-effective relocation services and management systems that cater to the needs of Corporate America. O’Neil works with corporate move administrators to facilitate a smooth relocation process that is simple and yet consistent while meeting their client’s specifications and expectations.
• Commercial Moving - commercial relocation is a highly specialized process that involves careful planning, organization and preparation for the relocation of offices, personnel, warehouse and manufacturing facilities. In this regard, O’Neil provides specialized moving tools and equipments under the supervision of highly qualified personnel.
• Electronics / Trade Shows - Telecommunications, Electronics and other high-value machines and equipments require specialized logistics, knowledge, transportation and storage facilities that O’Neil Moving Systems can provide.

O’Neil Moving Systems also provide General Service Administration (GSA) for both local and international shipments; Residential as well as Military relocations. The company was accorded with the Total Military Management award in 2007 and was provided with a contract for shipment and relocation services for the next three years.

A Commitment to Quality

As one of the leading long distance moving company, O’Neil Moving Systems exercise a firm commitment to quality which is embodied in their Five-Step Quality process geared towards continuous improvement in customer service. These steps include:

• Step One: Customer Service Pledge - a declaration that defines what the customer can and will expect from the relocation process.
• Step Two: Standards of Improvement - defines what is expected of the service provider in order to provide quality service to the customer.
• Step Three: Measurement - written customer surveys to determine how the company measures up to the quality standards of performances.
• Step Four: Training and Development - a certification process that includes the teaching of standardized techniques and processes.
• Step Five: Reward and Recognition - the payoff in the quality process in the form of customer compliments and additional business, as well as awards and recognitions from customers and United Van Lines.